You can cancel anytime. New purchases are eligible for a full refund within 7 days if the paid features haven't been substantially used. Approved refunds are returned to your original payment method within 5–7 business days.
This policy explains how cancellations and refunds work for paid plans on NXTCareer. It applies to purchases made through Razorpay. All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise at checkout.
1. Cancelling your plan
- You can cancel your subscription at any time from Account Settings → Cancel plan, or by emailing support@nxtcareer.in.
- On cancellation, you will not be charged again. You keep access to paid features until the end of the current billing period.
- Cancelling stops future renewals — it does not automatically trigger a refund for the current period (see refund eligibility below).
2. Refund eligibility
Because our Services deliver digital content immediately, refunds are limited. You are eligible for a full refund if all of the following are true:
- You request it within 7 days of the original purchase, and
- You have not substantially used the paid features (e.g. downloading multiple resumes or running many AI generations), and
- The request is not for a renewal you simply forgot to cancel.
3. When refunds are not available
- Requests made after the 7-day window.
- Plans where the paid features have already been substantially used.
- Change of mind after the window, or dissatisfaction with outcomes outside our control (e.g. not getting an interview).
Even outside these rules, we may offer a goodwill refund or credit at our discretion — just talk to us.
4. Failed, duplicate or wrong charges
If you were charged but did not receive access, charged twice, or charged in error, contact us with your order/transaction ID. Verified failed or duplicate payments are refunded in full, typically within 5–7 business days.
5. How to request a refund
Email support@nxtcareer.in from your registered email with your name, registered email, order/transaction ID, and reason. We aim to acknowledge within 48 hours and decide within 5 business days.
6. How refunds are processed
Approved refunds are issued to your original payment method through Razorpay. Once initiated, the amount typically reflects in your account within 5–7 business days, depending on your bank or card issuer. We do not issue cash refunds.
7. Contact
For any billing, cancellation or refund question, reach us via our Contact page or at support@nxtcareer.in / +91-9876543210.